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Operations/ Departmental Manager – L5

Operations/ Departmental Manager – L5 - Apprenticeship

Entry Requirements:

The entry requirement for this apprenticeship will be decided by each employer to meet their requirements, but may typically be five GCSEs at Grade C/ Grade 4 or higher.

Apprenticeship Profile:

An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner.

Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and Specialist Managers.


The on-programme pace will be driven by the apprentice and guided by your dedicated trainer.  Typical duration will be 24 – 30 months.


This apprenticeship standard requires the qualifications listed below and S6F will provide a clear learning journey to take you from entry point through to the gateway, ready for the end-point assessment and successful achievement. In order to meet this apprenticeship standards, apprentices must:

  • Work through the apprenticeship standard displaying all the Knowledge, Skills and Behaviours required
  • Achieve a minimum of Level 2 English and Level 2 Maths
  • Build a small portfolio of evidence ready for the end point assessment
  • Complete a work based project
  • Optional – BTEC Level 5 Diploma in Management and Leadership

Click on the link to see the Apprenticeship Standard Requirements – Operations Departmental Manager Level 5_Knowledge Skills Behaviours


The final assessment will be undertaken by an Independent Assessor and is called the End-Point Assessment. There are five components that make up end-point assessment for the Team Leader/ Supervisor apprenticeship standard.

  • Knowledge test – multi-choice questions
  • Competency based interview – can be telephone, live media, online, written
  • Portfolio of evidence – assessed by the independent assessor
  • Presentation (15 mins) on Work Based Project with Q & A (15 mins)
  • Professional Discussion relating to CPD

Marks will be allocated across all five assessment components being assessed, with a total maximum possible mark of 100. Apprentices will need to achieve at least 50 per cent within each component of the end-point assessment to be able to pass the apprenticeship. A merit is awarded for 60%+ and distinction will be awarded for total marks are 70+ respectively.

At the end of the End-point Assessment, you will be told how you have done by the Independent Assessor and they will apply for your Apprenticeship Achievement Certificate.


On completion, apprentices can register as full members with the Chartered Management Institute and / or the Institute of Leadership & Management, and those with 3 years’ of management experience can apply for Chartered Manager status through the CMI.