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IT Infrastructure Technician – L3

IT Infrastructure Technician – L3 - Apprenticeship

Entry Requirements:

Individual employers will set the selection criteria, but this is likely to include five GCSEs, (especially English, Mathematics and a Science or Technology subject); a relevant Level 2 Apprenticeship; other relevant qualifications and experience; or an aptitude test with a focus on IT skills

Apprenticeship Profile:

An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their jobs, by using tools to problem solve and trouble shoot non routine problems.

The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.


The on-programme pace will be driven by the apprentice and guided by your dedicated trainer.  It will also be affected by the breadth of experience an employer can offer prior to the minimum of 12 months and the end point assessment.  Typical duration will be 14 – 18 months depending on these points.


This apprenticeship standard requires the qualifications listed below and S6F will provide a clear learning journey to take you from entry point through to the gateway, ready for the end-point assessment and successful achievement.

In order to meet this apprenticeship standards, apprentices must:

  • Work through the apprenticeship standard displaying all the Technical Competencies, Technical Knowledge and Understanding, underpinning Skills Attitudes and Behaviours required
  • Achieve a minimum of Level 2 English and Level 2 Maths
  • Achieve one knowledge module or vendor qualification for 5 qualification sections
  • Build a small portfolio of evidence ready for the end point assessment

Click on the link to see the Apprenticeship Standard Requirements* –  IT Infrastructure Technician L3_Knowledge Skills Behaviours

*Contains public sector information licensed under the Open Government Licence v3.0


The final assessment will be undertaken by an Independent Assessor and is called the End-Point Assessment.

There are four components that make up end-point assessment for the IT Infrastructure Technician apprenticeship standard.

  • Portfolio – produced towards the end of the apprenticeship, containing evidence from real work projects which have been completed during the apprenticeship. These will generally be work towards the end of the apprenticeship and will cover the totality of the standard, and which is assessed as part of the end point assessment.
  • Project – giving the apprentice the opportunity to undertake a business-related project over a one-week period, away from the day to day workplace.
  • Employer Reference – your employer will testify to your skills and abilities to do the job, with evidence to back that up
  • Structured Interview with the assessor – exploring what has been produced in the portfolio and the project as well as looking at how it has been produced.

The apprenticeship includes Pass, Merit and Distinction grades which are applied at the end point assessment with the final grade based on the performance in the four components of the end point assessment.


This apprenticeship is recognised for entry onto the register of IT technicians confirming SFIA level 3 professional competence. Those completing the apprenticeship are eligible to apply for registration.

You may also wish to progress to Level 4 Network Engineer or pursue Cyber Security or Software Development and continue your learning.