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Healthcare Support Worker – L2

Healthcare Support Worker – L2 - Apprenticeship

Entry Requirements:

There are no entry requirements to this apprenticeship but employers may run their own selection process. Apprentices without Level 1 English and Maths will need to achieve this level and take the test for Level 2 English and Maths prior to completion of their Apprenticeship.

Apprenticeship Profile:

Apprentices may work in a range of healthcare settings, such as hospitals, community clinics, health centres, individuals’ homes, nursing or care homes, hospices, mental health settings or GP surgeries.

Healthcare support workers (HCSWs) work as part of a team providing high quality and compassionate care to individuals. You will carry out well-defined routine clinical duties, like monitoring an individual’s conditions (by checking things like blood pressure, temperature or weight), checking on their overall progress, comfort and wellbeing.

Depending on where you work, you may also help them to eat, drink, wash, dress or go to the toilet. You will prepare individuals for healthcare activities carried out by other members of the healthcare team, looking after them before, during and/or after those activities in line with their care plan.

You will also carry out non-clinical duties and, depending on where you work, this could include things like keeping records, making beds, tidying up your work area, returning or cleaning the equipment used during a clinical activity. You will be able to address straightforward problems in your day to day work, reporting concerns and changes to the appropriate person in a timely manner.

HCSWs work in a range of healthcare settings and your team may include workers from both health and social care. You will report to a registered healthcare practitioner who will directly or indirectly supervise your work.


The on-programme pace will be driven by the apprentice and guided by your dedicated trainer. It will also be affected by the breadth of experience an employer can offer prior to the minimum of 12 months and the end point assessment. Typical duration will be 12 – 14 months depending on these points.


This apprenticeship standard requires the qualifications listed below and S6F will provide a clear learning journey to take you from entry point through to the gateway, ready for the end-point assessment and successful achievement. In order to meet this apprenticeship standards, apprentices must:

  • Work through the apprenticeship standard displaying all the Knowledge, Skills and Behaviours required
  • Meet the 15 standards required by the Care Quality Commission [as set out in the Care Certificate]
  • Achieve a minimum of Level 1 English and Level 1 Maths
  • Take Level 2 English and Maths test prior to end-point assessment
  • Any level 2 qualification specified by the employer
  • Build a small portfolio of evidence, during the last 3 months, ready for the end point assessment

Click on the link to see the Apprenticeship Standard Requirements Healthcare Support Worker L2_Knowledge Skills Behaviours


The final assessment will be undertaken by an Independent Assessor and is called the End-Point Assessment.

There are three components that make up end-point assessment for the Healthcare Support Worker apprenticeship standard.

  • A Multi choice test
  • Observation of practice – undertaken in the workplace
  • Evidence portfolio – completed by the apprentices with interview

The apprenticeship includes Pass, Merit and Distinction grades which are applied at the end point assessment. The assessor will check and clarify any matters arising from the multi-choice test results, the evidence portfolio or from the observation of practice.

The portfolio and interview is by the independent assessor as above.

A pass apprentice will competently perform their role demonstrating application of the knowledge, skills and behaviours against the whole standard in line with organisation and regulatory requirements and ensuring customer satisfaction. At a minimum they must meet all criteria within the Apprenticeship Standard.

A distinction apprentice, in addition to meeting the pass criteria, will consistently perform above the required level for the role.


On completion of this apprenticeship you may also wish to progress to higher level qualifications and continue your learning.  This would depend on your current job role and opportunities available within the organisation you work for.